FAQs
1. What types of refrigerators do you repair?
We repair all types of refrigerators, including top-freezer, bottom-freezer, side-by-side, and French door models. We also handle commercial refrigerators and freezers.
2. What areas do you serve?
We serve the entire Nairobi City Area and surrounding neighborhoods. If you’re unsure if we cover your location, feel free to contact us for confirmation.
3. How quickly can you come to repair my refrigerator?
We offer same-day service for urgent repairs and strive to schedule appointments at your earliest convenience. For emergencies, we provide 24/7 repair services.
4. Do you offer a warranty on your repairs?
Yes, we offer a warranty on all our repair services and spare parts used. The warranty period may vary depending on the type of repair and parts.
5. How much do your repair services cost?
Our repair costs vary based on the issue and the parts required. We provide upfront quotes with no hidden charges. For a general idea of costs, please refer to our pricing table on our website.
6. Do you use genuine spare parts for repairs?
Yes, we use only genuine spare parts to ensure the reliability and longevity of your refrigerator. We source parts from reputable suppliers to maintain high standards.
7. Can you repair my refrigerator on-site?
Yes, most repairs can be completed on-site. Our technicians carry the necessary tools and parts to perform the repairs at your location for your convenience.
8. How can I schedule a repair appointment?
You can schedule a repair appointment by calling our customer service team, filling out the online booking form on our website, or sending us an email. We will confirm the appointment as soon as possible.
9. What should I do if my refrigerator stops working?
If your refrigerator stops working, try checking the power supply, temperature settings, and door seals. If the problem persists, contact us immediately for a professional diagnosis and repair.
10. Do you provide maintenance services?
Yes, we offer regular maintenance services to keep your refrigerator running efficiently. Our maintenance includes cleaning condenser coils, checking electrical connections, and replacing worn-out parts.
11. Why should I choose your company for refrigerator repairs?
You should choose us because we have experienced technicians, provide high-quality service, offer affordable prices, and prioritize customer satisfaction. We are dedicated to ensuring your refrigerator is repaired quickly and efficiently.
For any other questions or to schedule a repair, please contact us. We are here to help!